Retail & eCommerce
Modern customer journeys happen on mobile — meet them there
Connect your audience data, marketing campaigns, and payment flows so retail and ecommerce teams can move faster, personalise better, and grow repeat purchase rates without adding headcount.
Retail toolkit
What retail and ecommerce teams need to grow
The gap between knowing who your customers are and acting on it in real time is where most retail marketing falls short. Tikitfy closes that gap.
Faster campaign activation
Move from audience insight to live campaign in minutes, not days. Build a segment, write your message, choose your channel, and launch — without waiting for a data team or a manual export.
Smarter buyer journeys
Use purchase recency, spend level, product category, and engagement to power more relevant outreach. The right message at the right moment converts 3–5x better than a generic broadcast.
Cleaner retention reporting
Understand which customers buy once and disappear, which ones grow in lifetime value, and which campaigns actually change behaviour — with attribution back to the individual transaction.
Channels
A channel mix that reflects how customers actually behave
Coordinate your owned channels so timing, message, and offer stay aligned — whether a customer is browsing on mobile, opening their inbox, or walking past your store.
Email and messaging, coordinated
Use email for depth and context, messaging for urgency and conversion. Set rules so the same customer doesn't get both channels for the same message at the same time — which kills trust fast.
Lifecycle targeting that works
Win new customers with welcome sequences, reactivate dormant ones with win-back campaigns, and reward your most valuable buyers with early access and exclusive offers.
Checkout and post-purchase flows
Reduce cart abandonment with timed reminders, cross-sell related products in confirmation emails, and use post-purchase surveys to capture satisfaction data before a return window opens.
How Tikitfy helps
Built for commerce teams that care about long-term retention
Retail and ecommerce growth doesn't come from acquiring more customers — it comes from keeping the ones you already have. Tikitfy's retention toolset helps your team identify at-risk buyers early, re-engage them with relevant campaigns, and measure what's working.
- Churn prediction using purchase and engagement signals
- Loyalty mechanics without a separate loyalty platform
- Multi-channel campaign builder with send-time optimisation
- Revenue reporting by segment, channel, and campaign