How can we help?
Guides and answers for organizers, box-office staff and door teams.
Bought a ticket instead? Wallet sign-in, resending tickets, name changes and transfers are all on the ticket buyer help page.
Pick a topic
Getting started
Create your first event, set up ticket types and publish your shop in under an hour.
Ticketshop & checkout
Branding, embed codes, discount codes, seat maps and checkout questions.
Betalingen & uitbetalingen
Fees, payout schedule, VAT settings, refunds and chargebacks.
Scannen & check-in
Scanner app setup, offline mode, access zones and re-entry rules.
Marketing tools
Email and SMS campaigns, audiences, tracking links and Meta / Google pixels.
Account & team
Roles and permissions, SSO, invoices and closing your account.
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Looking for your tickets?
Enter the email you ordered with and we will resend every ticket linked to it. Tickets are also in your confirmation email from the organizer.
Need to change a name or transfer a ticket? See ticket buyer help.
Talk to a human
Support is included in every plan. During your event, you get a direct line.
Live chat
Weekdays 08:00–22:00 CET, weekends 10:00–20:00. Median first reply: 2 minutes.
[email protected] — answered within 4 business hours, usually much faster.
Event-day hotline
+31 20 123 4567 · 24/7 on days you have a live event. The number is on your organizer dashboard.
Not on Tikitfy yet?
See how quickly you can move your next event over — most organizers are live within a day.